Privacy Policy
Effective Date: September 30, 2026 | Operating Territory: Grapevine, TX (76051)
Out 'N In Bins ("we," "our," or "us") is dedicated to protecting your privacy. This Privacy Policy details the personal information we collect, why we collect it, how it is handled, and your rights when using our website (outninbins.com) or our curbside valet concierge services.
1. Information We Collect
To provide reliable curbside concierge services, we collect information you voluntarily provide:
- Contact Information: Full name, telephone/mobile number, and email address.
- Service Location: Physical street address, city, and zip code.
- Access & Property Details: Can storage locations (e.g. side yard, behind fence, alley), gate combination codes, or specific property instructions.
- Verification Imagery: Time-stamped photographs captured by field runners showing containers rolled to the curb or returned to your property.
- Payment Data: Payment card transactions are processed securely through PCI-DSS compliant third-party processors. We do not store full credit card numbers on our local systems.
2. How We Use Your Information
Your information is used exclusively to operate our services:
- Dispatching local runners to your property for scheduled rollout and return windows.
- Sending SMS or email confirmation updates and service completion photos.
- Billing and subscription account management.
- Customer support and direct route communications.
3. Information Sharing & Non-Sale Policy
We do not sell, rent, monetize, or trade your personal information to third parties or marketing brokers.
We only share information with vetted service partners essential to delivering our service:
- Cloud infrastructure providers (Cloudflare) for hosting and security.
- PCI-compliant payment processors for card transactions.
- Field runners actively servicing your assigned neighborhood route.
4. Anti-Bot Verification (Cloudflare Turnstile)
Our website utilizes Cloudflare Turnstile to protect against automated spam and fraud. Turnstile evaluates browser characteristics to verify human interaction without invasive tracking or third-party ad profiling.
5. Data Security & Retention
We apply industry-standard organizational and technical security measures to protect your physical address, access codes, and contact records. Gate codes are restricted to authenticated service runners on duty. We retain your service history for as long as your account remains active or as needed to resolve billing queries.
6. Your Rights
You may at any time request to review, update, or delete your contact information, gate codes, or service records by contacting us at [email protected].
7. Updates to This Policy
We may update this Privacy Policy periodically. Any modifications will be posted to this page with an updated effective date.
8. Contact Us
Out 'N In Bins
Grapevine, TX 76051
Email: [email protected]
Website: outninbins.com